Fixes for When Teams Status Not Showing in Outlook

If you use Microsoft Teams or Skype, you must be aware of their function to give the presence information to Outlook. You can see an Outlook email and check the status of people in the 'CC' and 'To' fields. However, sometimes, you cannot view the presence icons.

teams status not showing in outlook

You will commonly find the teams status not showing in outlook when you uninstall Skype and move to a teams-only mode. To see the presence in Outlook, you will need to install Skype for Business. In this post, you'll read about ways to configure Microsoft Teams so that you can share your presence on Outlook. 

 

What to Do When Teams Status Not Showing in Outlook?

To fix this problem, you need to configure Microsoft Teams appropriately. You can also check the registry to ensure it's configured correctly. These methods are explained below. 

1. Set up Microsoft Teams for sharing presence with Outlook

The first step to take when you find outlook not showing teams status is to configure Microsoft Teams. The steps for it are as follows:

  • Open Microsoft Teams and tap your profile picture in the top-right corner. 

  • Then, tap 'Settings' from the menu. 

  • Next, tap the 'General' tab from the 'Settings' screen.

  • Put a checkmark beside 'Register Teams as the chat app for Office (Requires restarting Office applications).'

  • The settings will be saved automatically. 

  • Tap 'X' to exit the Settings screen.

  • Now, restart Outlook or other Office applications. You'll see the presence of data being displayed after it restarts. 

2. Set the registry rightly

You must check the registry when you notice the Teams status is not showing. It must be set correctly. It must be as follows:

  • Computer\HKEY_CURRENT_USER\Software\IM Providers\Teams

  • UpAndRunning REG_DWORD = 2

3. Delete settings files

You must also reset the Teams app, sign back into it and set certain preferences when you find your Outlook status not showing. Here are the steps to delete settings files.

  • Open 'File Explorer' and enter '%appdate% \Microsoft \teams.'

  • Remove the 'settings.json' file. Copy it to your desktop.

4. Clear cache for the Teams app

The cache is also a major source of different kinds of errors. Remember that removing cache files will sign you out of Teams, but it will not lead to any data loss.

  • Exit Teams app.

  • Open 'File Explorer' and enter the "%appdate% \Microsoft \teams' in the search bar.

  • Now remove the following files and folders:

  1. Blob_storage

  2. Application cache

  3. GPUcache

  4. indexedDB

  5. cache

  6. local storage

  • lastly, reboot the computer. Now open the Teams application. The Teams status will be shown.

5. Run a repair

You can also execute a repair on Office 365 on finding Outlook not showing Teams status. Follow these points to do it.

  • Right-tap Start' followed by 'Apps & Features.'

  • Now tap 'Office' and choose 'Advanced Options.'

  • Select 'Repair.'

  • Run a command prompt window as administrator. Then execute SFC/SCANNOW.

  • Reboot your computer.

 

Final Thoughts

Now, whenever you find Teams status not showing in Outlook, you can implement these troubleshooting techniques. These will help you fix the problem, but if you still require more assistance, connect if expert email technical support services. The professional technicians are available 24/7 to diagnose and fix all your email concerns

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